MesoMetric Support
MesoMetric support is available for questions about installing, purchasing, restoring, or using the MesoMetric mobile App.
Contact Support
Support Hours
- Monday–Friday: 9:00 a.m.–6:00 p.m. Eastern Time
- Saturday: 10:00 a.m.–2:00 p.m. Eastern Time
- Sunday: Closed
Messages are reviewed during stated support hours. Response times may vary.
MesoMetric SMS Support
Text SUPPORT to +1 866-637-6348
User-initiated conversational customer support only.
Message frequency varies. Message and data rates may apply.
Reply STOP to stop. Reply HELP for help.
Before Contacting Support
Please describe the issue and include only information reasonably necessary to help resolve it. Depending on the issue, you may voluntarily provide:
- Your device and operating-system version
- The MesoMetric App version
- Purchase or entitlement information
- A screenshot, export, backup, or diagnostic detail relevant to the issue
Do not send passwords, complete payment-card information, bank-account information, or information unrelated to the support request.
Local Records and Recovery
MesoMetric is local-first. MesoMetric does not automatically receive training records and generally cannot recover records that were never sent to MesoMetric.
Before resetting, uninstalling, replacing, or losing access to a device, preserve any information you wish to retain through available user-directed export or backup functions.
Privacy and Legal
- Privacy Policy: https://mesometricapp.com/privacy/
- EULA and Terms: https://mesometricapp.com/eula/
- SMS Messaging Terms: https://mesometricapp.com/sms-terms/
- Contact: https://mesometricapp.com/contact/
- Legal: https://mesometricapp.com/legal/
Important
MesoMetric support does not provide medical, nutrition, training, coaching, or emergency advice. For an emergency, contact the appropriate emergency service in your location.