MesoMetric SMS Messaging Terms

Version 1.0

These SMS Messaging Terms govern the MesoMetric customer-support text-messaging program operated by MesoMetric LLC (“MesoMetric,” “we,” “us,” or “our”).

1. Support-Only Program

MesoMetric SMS is a United States, user-initiated, conversational customer-support channel. It is not a subscription marketing program.

MesoMetric does not use this program for unsolicited marketing, promotional campaigns, purchased-list messaging, or recurring marketing messages.

2. How the Program Begins

You initiate SMS support by texting SUPPORT to +1 866-637-6348. You may also request an SMS response through another support channel or otherwise expressly agree to communicate with MesoMetric by text regarding a support matter. An email, telephone call, or other inquiry does not by itself authorize SMS; you must expressly request or consent to the text response.

By initiating or agreeing to SMS support, you authorize MesoMetric and the telecommunications providers used to deliver the messages to send and receive support-related text messages at the telephone number you provide.

Consent to SMS support is not a condition of purchasing or using the App.

3. Message Content and Frequency

Messages may concern an active support request, troubleshooting, follow-up questions, requested instructions, confirmation that a support matter was resolved, or other non-promotional communications reasonably related to the user-initiated support conversation.

Message frequency varies according to the nature and duration of the support conversation. MesoMetric does not send recurring automated marketing messages through this program.

4. Message and Data Rates

Message and data rates may apply according to your mobile-service plan. You are responsible for charges imposed by your carrier.

5. STOP and HELP

Reply STOP to request that MesoMetric stop sending SMS messages to the number used in the conversation. MesoMetric may send one final confirmation message where permitted.

Reply HELP for help, email support@mesometricapp.com, call 1-866-637-6348, or visit https://mesometricapp.com/support/.

Stopping SMS does not prevent you from contacting MesoMetric through email or telephone.

6. Eligibility and Authority

You must be at least 13 years old to use MesoMetric SMS support. If you have not reached the age of legal majority where you live, you may use the service only with parent or legal-guardian permission where required.

You represent that you are the subscriber or customary user of the telephone number used for the conversation or otherwise have authority to use that number for SMS support.

Notify MesoMetric if the number changes or is reassigned while a support matter remains open.

7. Appropriate Use

Do not use SMS support to:

• Report an emergency or request urgent medical assistance
• Submit unlawful, threatening, abusive, harassing, deceptive, or infringing material
• Introduce malicious code or attempt unauthorized access
• Send information unrelated to a MesoMetric support matter

MesoMetric may limit or end an abusive, unlawful, or inappropriate SMS conversation.

8. Privacy

MesoMetric may receive and process your telephone number, message content, message timestamps, delivery information, attachments, and other information you voluntarily provide in the support conversation.

MesoMetric uses that information to respond, troubleshoot, document, secure, and resolve the support matter; prevent abuse; address disputes; and satisfy legal obligations. Telecommunications carriers and messaging providers may process messages and related delivery information to provide the service.

Customer data is not shared with third parties for promotional or marketing purposes.

Mobile opt-in information and consent are never shared with anyone for any purpose.

Any information sharing described elsewhere in this policy excludes mobile opt-in information and SMS consent.

The MesoMetric Privacy Policy, available at https://mesometricapp.com/privacy/, explains retention, deletion requests, security, and other information-handling practices.

9. Delivery and Availability

SMS delivery depends on carrier, network, device, and provider availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages to the extent permitted by applicable law.

MesoMetric may change, suspend, or discontinue the SMS support channel. Email and telephone support may remain available as described on the Support page.

10. No Professional or Emergency Service

SMS support is limited to App-related customer service. It does not provide medical, health, nutrition, training, coaching, legal, financial, or emergency advice.

For an emergency, contact the appropriate emergency service in your location.

11. Changes to These Terms

MesoMetric may update these Terms. An updated version will identify a new version number and will be made available at https://mesometricapp.com/sms-terms/.

Where applicable law requires additional notice or consent, MesoMetric will provide it.

12. Contact